* A Return Authorization (RA) number must be obtained prior

   to returning a product.

* There will be NO credit issued for any unauthorized returns.

* To help serve you better in expediting your return request,

   please have the PWS invoice number ready when calling for

   an RA number.

 

 

* All freight charges and call tag fees that apply, are the

   responsibility of the customer and will be prepaid by PWS

   and added to the invoice, unless the product was a shipping

   error.

 

 

* Credit can only be issued for merchandise returned in its

   original packaging and in re-sale condition. Merchandise

   cannot have customer markings or stickers. Please do not

   write on the product or packaging.

 

* Credit will be issued only after the product has been

   inspected and contents evaluated.

 

* Credit will be issued only for merchandise returned within

   30 days of original invoice date.

 

* All orders should be examined upon receipt to make sure

   there is no damages, shortages or mis-shipment of

   merchandise. PWS must be notified of any discrepancies

   within a 48 hour time period.

 

* No credit will be issued for discontinued or expired

   merchandise, refrigerated items, special order items, or

   itmes not originally purchased from PWS.

 

* Customers will be notified of any merchandise that do not fall

   within guidelines above.

 

 

* All non-stock items will be subject to a 25% minimum

   re-stocking fee plus any additional related expenses.

 

* Merchandise that is maintained in stock by PWS may be

   assessed a 10% re-stocking fee.

 

If you have any further questions ask your

representative or call our office M-F 9-5